Our Member Survey Executive Summary

In the spring of 2022, Nonprofit Network collected data from nonprofit organizations about the services they needed and wanted from Nonprofit Network.  We spent the last year reviewing the process and discussing how to incorporate this feedback.  We are pleased to present our findings.  

There were 196 total respondents to the survey. We are most grateful to the individuals who took the time to provide us with their insights; the information gathered from the surveys will be included in our upcoming strategic planning process and assist in enabling our team to develop goals and strategies to further support nonprofits.

This report summarized findings from all three surveys which includes overviews of responses from the varying ways we engage participants in the community such as membership or general community members. The results presented include an overview of the raw data. We conclude this report with a new understanding and awareness of how Nonprofit Network is serving their community and possible next steps as we continue to grow within the community we serve.  


Key Findings:

Strengths - Key themes based on overall responses

  • On a scale of 1-10, people who utilize our services rated us at an “8” (out of 55 responses) as being likely to recommend Nonprofit Network to a peer.
  • On a scale of 1-10, people who know about us, but don’t use our services rated us as a “7” (out of 71 responses) as being likely to recommend Nonprofit Network to a peer.
  • On a scale of 1-10, members rated us as a “9” for likelihood to renew their membership.
  • We received many comments in our open-ended sections that respondents find the tools and resources shared as being valuable learning opportunities.
  • Variety of resources offered and access to skilled professionals were noted as strengths.
Quotes
  • “The member coaching is worth its weight in gold, let alone all the other benefits.”
  • “NPN has offered us countless resources - even by just investigating the website, reading the newsletter, and making direct connections. We survive with their support.”

Gaps - Key themes based on overall responses

  • Respondents shared that the services offered were not affordable, some services were duplicated, and they weren’t entirely clear what Nonprofit Network actually offers.
  • Nonprofits experience a lack of capacity to actually utilize resources due to staffing issues/employee retention.
Quotes
  • “I joined Nonprofit Network after attending a workshop last year and being encouraged to join by another member. However, I haven't really used the membership since then and was never too sure what was available to me as a member that isn't already available to me without a membership.”
  • “Incorporate more work/training surrounding diversity and inclusion when working with individuals that fall under the POC "category", expanding outside of Blacks and African Americans. Essentially, paying attention to all minority groups.
  • “It is not clear to me that the network is proactive in knitting the nonprofit organizations in our area together, regardless of membership. Many nonprofits do not know about the others nonprofits and their services/missions. I believe most of us have our heads down serving our clients and lack the time and energy to analyze the possible connections to others in our area.”

 


To read the full summary, click here to open the PDF. 

Want to review the raw data? Click below to open PDF attachments.